The telecom regulator Instituto Nacional das Comunicações de Moçambique (INCM) sought technical assistance on improving quality of service (QOS) by enabling telecommunication access, voice calls, and SMS inter-and intra-network calls.

Nathan performed a benchmark analysis for QOS standards, and issued recommendations based on the results. The Nathan team also provided guidance on testing for quality of service. Additionally, the team advised the INCM on incorporating international best practices into regulations and field-testing practices.

As a further step, Nathan developed a framework for the Codes of Practice in QOS field testing, including standards in network coverage, service accessibility, the length of time for callers to connect, and the audio quality of calls.